Below is our code of business conduct, effective January 1, 2022. The code now makes better use of technology to communicate with us and other stakeholders about our values, and addresses the modern needs of our company by setting forth common ethical expectations applicable to our diverse operations. When the physician, nurse or other third party completes the checkout process, the patient expressly certifies that he or she understand and will abide by the commitments under the code of business conduct, including the commitments with respect to reporting potential code violations. We understand that the first step towards helping most physicians make that important decision on medication or therapy is a correct diagnosis, so every step we make is designed to help us do just that.
We cover most routine chemistry tests such as the lipid panel, electrolytes and other routine blood tests. Many tests require special patient preparation — like fasting or avoidance of certain foods, dietary supplements or drugs. It is important that patients follow these instructions so that the test result can be compared in a meaningful way to the reference interval. For example, the reference interval for triglycerides is based on a specimen collected after 8 to12 hours of fasting — no food or drink other than water. If a patient eats a meal or snack shortly before the blood sample is taken, triglycerides in serum may be higher than the reference range — erroneously suggesting that the patient demonstrates some sort of dislipidemia — the abnormal concentration of some lipid fraction.
A specimen collection technique may sometimes affect the test result. Prolonged tourniquet application time can lead to unrepresentative amounts of certain substances in the specimen. These are mostly high molecular weight substances such as proteins, lipids and protein bound substances like calcium. Use of the wrong anticoagulant for a blood sample or the wrong preservative for a urine sample may lead to inaccuracies, either due to a failure to stabilize the analyte or by direct interference in the testing step. Assay package inserts often specify the acceptable types of collection tubes (e.g., glass or plastic, with or without gel separator, etc.). A patient specimen collected using a different type of tube may produce inaccurate results. We provide a convenient way for you to have your blood and other medical samples collected in your home or at a location of your choice, at a time that is convenient for you. This service is available for a prepayment from each patient for whom sample collection is scheduled, and is not reimbursable. A specially-trained technician will come to your home, workplace, or care facility and collect your laboratory sample. We make your medical surveillance program and employee wellness easy by coming right to your door step to collect samples. If orders require a specimen such as urine or a stool sample that cannot be produced at the time of the blood draw, a return visit will be scheduled.
We collect contact information and preferences such as your name, email address, and phone number; biographical and demographic information such as gender, age, body weight and height; health and medical information such as information about physical and mental health conditions, diagnoses, treatments for medical conditions, family medical history and medications an individual may take, including the dosage, timing, and frequency. If you are a health care professional, we may collect some information related to your practice. All these information serves the interest of the medical practitioner as well as his patients. We support doctors with hints and tips about the correctness of treatment, patient care and disease management. Because most of the medical negligence claims rest with the quality of the medical record, medical record maintenance remains the only way for us to advocate that treatment was carried out properly, and is the only source of truth likely to be far more reliable than memory.
Analyte concentrations may change during the time between the collection of the specimen and its delivery to the laboratory for analysis. Some samples can be stabilized by refrigeration, some may require freezing, others may need protection from light, and still others might require analysis within limited timeframes. If handled incorrectly, the analyte concentration may change and the analyzed sample will not be an accurate reflection of the patient's status. Ammonia can form from protein breakdown, especially in blood cells. If a blood sample is not immediately placed on ice, the continued formation of ammonia during transport may cause falsely high results suggesting liver disease when no disease is present. Glucose, on the other hand, is consumed by blood cells when a sample of whole blood is stored at room temperature. Significant amounts of glucose can disappear in a matter of hours risking a failure to recognize high glucose or to falsely identify someone as having low glucose.
Save time and experience the convenience of completing your next lab test at a location of your choice. Our mobile phlebotomy service allows you to request that a phlebotomist visit you or a loved one in the comfort of your own home or place of business for lab sample collection.
Due to our compliance restrictions, results cannot be sent directly to private parties or patients. All results will be sent to the ordering practice or agency. We are not responsible for analyzing or discussing results to anyone, please contact your physician to review and understand your laboratory results. Each order received, whether by messaging applications or email, is entered into our system. A returned confirmation of receipt is sent to let you know we have received your order service request. Order requests are reviewed for all necessary information and are assigned to a mobile phlebotomist. Any order received before 3pm typically will be serviced the next working day. Orders received on Friday before 3pm will be placed on schedule for the following Monday or working day. "STAT" orders may qualify for a Saturday Service. If any required information is missing, illegible, or a payment is required, your order will be placed on hold and a case manager will contact the ordering party in attempt to retrieve the missing documentation and or payment. Once all necessary information has been reviewed and qualified and your order has been assigned, you will receive a call the evening before the date of service by your mobile phlebotomist to confirm availability for the next day. All orders are scheduled within a 2-hour service window, fasting draws typically accommodated before 10am. If we cannot make contact to confirm availability, or the patient is unavailable, the order may be placed on hold and rescheduled for another day. If you have not been contacted by our team, please call us.